Insurance

1. Coverage Overview

Kamride provides insurance coverage to protect users during rides and deliveries facilitated through our platform. Coverage applies from the moment a trip or delivery begins until it is completed.

2. Ride Insurance

All rides booked through Kamride include basic liability coverage. This covers:

• Bodily injury to passengers during the trip
• Property damage resulting from an accident during the trip
• Emergency medical expenses

3. Parcel Insurance

Parcels sent through Kamride are insured up to 50,000 XAF per shipment. Coverage includes:

• Loss of parcel during transit
• Damage to parcel during handling or transport
• Theft of parcel while in the driver's custody

Optional guarantee coverage can be purchased at the time of booking for high-value items.

4. Filing a Claim

To file an insurance claim, you must:

• Report the incident within 48 hours through the app or website
• Provide documentation (photos, receipts, police reports if applicable)
• Cooperate with our claims investigation team

Claims are typically processed within 5-10 business days.

5. Contact

For insurance inquiries and claims, contact us at [email protected].